Privacy Policy

1. Who we are

Subakaaviya Silks is an e‑commerce business selling textile products. Our contact details:

• Business name: Subakaaviya Silks
• Phone: (+91)7358357740
• Email: sareeskpofficial@gmail.com
• Address: Jubilee residences H423, Moozhakazani,
  Guduvancheri, Chengalpattu District,
  Chennai - 603202.
• Website: subakaaviyasilks.com

2. Information we collect

We collect information you provide directly and information automatically collected when you visit our site.

• Personal data: name, email address, phone number, shipping and billing address, payment details (tokenized by payment gateway), and order history.
• Account data: login credentials, profile preferences.
• Usage data: pages viewed, IP address, device and browser information, cookies and analytics data.
• Communications: messages you send to us and any feedback or reviews.

3. How we use your information

• To process and fulfil orders, handle returns and refunds, and provide customer support.
• To process payments via third‑party gateways (we do not store raw card data on our servers).
• To send transactional communications (order confirmations, shipping updates) and marketing communications if you opt in.
• To improve and personalise our services, show relevant products, and analyze site usage.
• To detect and prevent fraud and other prohibited activities.

4. Cookies & similar technologies

We use cookies and similar technologies to operate the site, remember preferences, and collect analytics. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Sharing & third parties

We may share your data with:

• Payment processors and banks to complete payments.
• Logistics and shipping partners to deliver orders.
• Service providers for analytics, email delivery, and customer support.
• Law enforcement or authorities when required by law.

We require third parties to process data securely and only for specified purposes.

6. Data retention

We retain personal data as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Account and order data are generally retained for several years for business and tax records.

7. Security

We implement reasonable technical and organisational measures to protect your information. However, no website or internet transmission is completely secure; please contact us immediately if you suspect misuse of your information.

8. Your rights

You have rights regarding your personal data, including access, correction, deletion, and objection to processing. To exercise these rights, contact us at sareeskpofficial@gmail.com. We will respond in accordance with applicable law.

9. Children's privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us to request deletion.

10. International transfers

Your data may be processed in countries outside India. We will take steps to ensure adequate protection consistent with applicable law.

11. Changes to this policy

We may update this policy from time to time. The "Effective date" at the top will indicate when changes are in effect. We encourage you to review this page periodically.

12. Contact us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

• Email: sareeskpofficial@gmail.com
• Phone: (+91)7358357740
• Address: Jubilee residences H423, Moozhakazani,
  Guduvancheri, Chengalpattu District,
  Chennai - 603202.